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SAS Helps Companies Make Sense of Social Media Comments
I often read and hear today that social media is the new channel for marketing and customer service channel and also that companies must improve customer satisfaction to survive (I agree with the...
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Contact Center Analytics Help Reduce Average Call-Handling Time
My research continues to show that the most important key performance indicator (KPI) for call centers is average call-handling time (AHT). Furthermore, second in importance only to improving customer...
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Teradata Advances Personalized Marketing Using Analytics
Most people would describe Teradata as a data warehouse and analytics vendor as my colleague has reviewed its core technology. In addition to that, through its own development and by partnering, the...
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